Casino FAQ

Welcome to our FAQ page. Here we regularly update frequently asked questions and answers about online casinos.

If you do not find an answer here, you can always contact us.

Email: [email protected]


Payments

What is Bank State Branch (BSB) code?

Bank State Branch (BSB) is used by Kiwis in the same way like IBAN No. in the European countries. You can read more about it here.

What is my Swift code?
  • Westpac Bank: WPACNZ2W
  • Bank of New Zealand: BKNZNZ22
  • ANZ Bank New Zealand: ANZBNZ22
  • ASB Bank: ASBBNZ2A
  • Kiwi Bank: KIWINZ22
What happens if i play at a casino that doesn’t support NZ$?

Your deposit will automatically be exchanged into the currency that the casino uses. For example, if you deposit 100 NZ dollars at an online casino with € as their global currency then your 100 NZ dollars will be exchanged into euros. Read more how this works, here!

How fast will i get my winnings?

Check the list here below to see how fast you can get your winnings paid out based on what banking method you are using.

Payment methods offered at online casinos:

PAYMENT SERVICEWITHDRAWALWITHDRAWAL TIMEWITHDRAWAL LIMIT
VISAYes2-6 daysNZ$14,000 per week
Master CardYes2-6 daysNZ$14,000 per week
MaestroYes2-6 daysNZ$ 20,000 per day
SkrillYesInstantNZ$ 20,000 per month
NetellerYesInstantNZ$ 5000 per month
TrustlyYes2-48 hNZ$5000 per month
SofortYes2-48 hNZ$5000 per month
PoliYes2-5 daysOnly via bank transfer
PaysafecardYes2-48 h$5,500 per year
PayPalYes2-48 hUnavaliable
ecopayzYes2-48 h$12,000 per month
eCheckYes7-21 daysNo limit
Bank transferYes3-7 daysDepends on the bank
What are e-wallets?

E-wallets are electronic wallets (like a bank online) that you can use to pay and get paid faster and more secure when you are buying something online. Below you can see the 3 most trusted and used e-wallets in the world:

How to avoid slow payouts?
  • Don’t use bank transfers as a withdrawal method since it takes 1 to 5 working days .
  • Avoid to withdraw bigger amounts at once.
  • Don’t use a withdrawal solutions that you haven’t used for deposits.
  • Avoid to make withdrawals when its Christmas, New Year or other holidays.
Is there a way to speed up my payouts?

Yes, if you become a VIP player at a casino then you will get much faster payouts. To become a VIP player you need to contact the casino and tell them that you would like to be their VIP player.

Where can i find casinos with high withdrawal limits?

In our toplist for casinos with high witdrawal limit. Check it out here!

What are IBAN and Swift?

IBAN is an abbreviation for International Bank Account Number. You can read more about it here!


Games

How does progressive jackpot slots work?

Read all about how online games with progressive jackpot works here.

What is House Edge?

House Edge is what the house , ie the casino has in advantage against players given in %. Read more about house edge here!

How do I find a game from a specific game provider?

Check out our page for game developers where we narrowed down the world’s most famous game developers. Choose a developer to read more and see a list of casinos that offer games from specific game providers.

What is RNG?

RNG stands for random number generator. Read more about it here!

Hos do i find slots with the double up feature?

Easy, we have made a guide about double up slots where we show you what online games offers the double up feature and where you can play them. Check it out here!

Where can i learn how to play classic table games?

In our live casino section you will find a link to every table game that is offered in an online casino. Simply, just click on the game to learn how to play it.

What is the best game to play based on winning chances?

Check out this page to read more about the best casino games and to find see the game where you as a player have the greatest chances of winning.

Where can I find the latest game releases?

On our online pokies page you will always find the latests game releases.

What is RTP?

RTP stands for return to player. Read more about RTP here!


Casino Bonuses

Is there any casino bonuses without wager requirements?

Yes! There is only a few of them and you can find them all here.

Can i choose not to claim the bonus and should i?

If you don’t know how bonus wager requirements work then you should not claim a bonus. Start by learning how bonus wager requirements work before you claim a bonus. If you already know how wagering requirements work and want to skip the bonus then you can do that as well. Read more about playing online casino without a bonus here!

What is a no deposit free spins bonus?

This is a free bonus that you can claim just by signing up to the casino with no deposit required. Read more and find the best no deposit free spins here!

What is a cashback bonus?

It is like a deposit bonus but instead of claiming it when you make your first deposit, you get your bonus first after you have spent your own. Like for example if you spend 10 NZ dollars, the cashback casino will give you cashback bonus to play with. Read more about cashback bonuses here!

What is a loyalty bonus?
Which casinos have the best rewards?

Casinos with the best rewards – The best NZ casino list for players that enjoy a great reward system.

What is casino bonus wager requirements?

This is the amount that a player needs to wager in order to fulfill the bonus wager requirements which is needed if we want to make a withdrawal. Read more about online casino bonus wager requirements here!


Responsible gambling

Where can i get help if i have gambling problems?

If you or somebody you know have a gaming problem or even if you suspect that you could be in the risk-zone then you should seek help right away. Go to this page for more information.

Is it possible to gamble responsibly?

To gamble responsibly players must know their limits and always play only for fun! If you have doubt that you gamble irresponsibly you should a self-assessment test and learn 7 simple ways to gamble responsibly. See more here!

Where can I go to learn more about the gambling law in New Zealand?

On this page we have compiled everything about the gaming law in New Zealand.


Need more help?

Send us an email through the contact form here below.