Casino FAQ

Welcome to our FAQ page. Here we regularly update frequently asked questions and answers about online casinos.

If you do not find an answer here, you can always contact us.

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About online casinos

Where do i start if i have never played before?

We have put together a simple guide where we go through everything you need to know before you start playing casino online for the very first time.

Go through this guide and you are then ready for your first game at an online casino.

Do I have to pay tax on my winnings?

No, winnings from games of chance are not taxed for players in New Zealand.

How do I learn what different words mean?

On the casino terms page, I have collected the most common casino terms used online and an explanation of what they mean.


What is Bank State Branch (BSB) code?

Bank State Branch (BSB) is used by Kiwis in the same way like IBAN No. in the European countries. You can read more about it here.

What is my Swift code?
  • Westpac Bank: WPACNZ2W
  • Bank of New Zealand: BKNZNZ22
  • ANZ Bank New Zealand: ANZBNZ22
  • ASB Bank: ASBBNZ2A
  • Kiwi Bank: KIWINZ22
What happens if i play at a casino that doesn’t support NZ$?

Your deposit will automatically be exchanged into the currency that the casino uses. For example, if you deposit 100 NZ dollars at an online casino with € as their global currency then your 100 NZ dollars will be exchanged into euros.

How fast will i get my winnings?

Check the list here below to see how fast you can get your winnings paid out based on what banking method you are using.

Payment methods offered at online casinos:

VISA Yes 2-6 days NZ$14,000 per week
Master Card Yes 2-6 days NZ$14,000 per week
Maestro Yes 2-6 days NZ$ 20,000 per day
Skrill Yes Instant NZ$ 20,000 per month
Neteller Yes Instant NZ$ 5000 per month
Sofort Yes 2-48 h NZ$5000 per month
Poli Yes 2-5 days Only via bank transfer
Paysafecard Yes 2-48 h $5,500 per year
PayPal Yes 2-48 h Unavaliable
ecopayz Yes 2-48 h $12,000 per month
eCheck Yes 7-21 days No limit
Bank transfer Yes 3-7 days Depends on the bank
AstroPay Yes Instant No limit
Mifinity Yes Instant $10,000 per day
Jeton YES Instant No limit
What are e-wallets?

E-wallets are electronic wallets (like a bank online) that you can use to pay and get paid faster and more secure when you are buying something online. Below you can see the 3 most trusted and used e-wallets in the world:

How to avoid slow payouts?
  • Don’t use bank transfers as a withdrawal method since it takes 1 to 5 working days .
  • Avoid to withdraw bigger amounts at once.
  • Don’t use a withdrawal solutions that you haven’t used for deposits.
  • Avoid to make withdrawals when its Christmas, New Year or other holidays.
Is there a way to speed up my payouts?

Yes, if you become a VIP player at a casino then you will get much faster payouts. To become a VIP player you need to contact the casino and tell them that you would like to be their VIP player. You can learn more about this in this article.

Where can i find casinos with high withdrawal limits?

In our toplist for casinos with high witdrawal limit. Check it out here!

What are IBAN and Swift?

IBAN is an abbreviation for International Bank Account Number. You can read more about it here!

Which casinos can you make small deposits of 1 NZ dollar at?

Unfortunately, there are not many safe and serious casinos that offer this opportunity.

For most people, the most common minimum deposit requirement is at least NZ $ 20.

But a few casinos in NZ can offer you deposits with less money.

22bet offers low deposits such as 2 dollar!

You can also look at a review here on the page to see what my deposit requirement is at the casino.

How do online casinos payout big wins?

Large winnings at online casinos can either be paid out as a lump sum (all at once) but then requires that you prepare your bank and it can also happen in several payouts if the winnings are lower but greater than what is allowed per transaction and per day. I explain more about both in the Big Casino Wins article.


How does progressive jackpot slots work?

The progressive jackpot is a prize pool that increases with each turn on the slot machine, until someone triggers it.

After the jackpot is triggered, the lucky winner receives the prize, and the jackpot is reset to the starting seed.

There are several types of jackpots, the latest novelty we recorded from Microgaming is with their WowPot progressive jackpot.

Learn more about progressive jackpot slots here!

What is House Edge?

House Edge is what the house , ie the casino has in advantage against players given in %.

Read more about house edge here!

How do I find a game from a specific game provider?

Check out our page for game developers where we narrowed down the world’s most famous game developers.

Choose a developer to read more and see a list of casinos that offer games from specific game providers.

What is RNG?

RNG stands for random number generator. Read more about it here!

Ho do i find slots with the double up feature?

Easy, we have made a guide about double up slots where we show you what online games offers the double up feature and where you can play them. Check it out here!

Where can i learn how to play classic table games?

In our live casino section you will find a link to every table game that is offered in an online casino. Simply, just click on the game to learn how to play it.

What is the best game to play based on winning chances?

Check out this page to read more about the best casino games and to find see the game where you as a player have the greatest chances of winning.

Where can I find the latest game releases?

On our online pokies page you will always find the latests game releases.

What is RTP?

RTP stands for return to player. Read more about RTP here or see our list of the top 10 pokies with highest RTP.

How can i play online pokies for free?

You can play online pokies for free in either demo mode or with a no deposit free spins bonus. Here is a complete guide on this topic!

Are there any tools that can help me win?

We have several tools that are free and that players can use to increase their chances of winning. However, these are no guarantee of profit, which is important to know. You will find our casino tools here.

Casino bonuses

Is there any casino bonuses without wager requirements?

Yes! There is only a few of them and you can find them all here.

Can i choose not to claim the bonus and should i?

If you don’t know how bonus wager requirements work then you should not claim a bonus. Start by learning how bonus wager requirements work before you claim a bonus. If you already know how wagering requirements work and want to skip the bonus then you can do that as well. Read more about playing online casino without a bonus here!

What is a no deposit free spins bonus?

This is a free bonus that you can claim just by signing up to the casino with no deposit required. Read more and find the best no deposit free spins here!

What is a cashback bonus?

It is like a deposit bonus but instead of claiming it when you make your first deposit, you get your bonus first after you have spent your own. Like for example if you spend 10 NZ dollars, the cashback casino will give you cashback bonus to play with. Read more about cashback bonuses here!

What is a loyalty bonus?
Which casinos have the best rewards?

Casinos with the best rewards – The best NZ casino list for players that enjoy a great reward system.

What is casino bonus wager requirements?

This is the amount that a player needs to wager in order to fulfill the bonus wager requirements which is needed if we want to make a withdrawal. Read more about online casino bonus wager requirements here!

What is an exclusive casino bonus and how to claim it?

Exclusive casino bonuses are a special offer that players can only receive if they register through certain sites (such as casino reviews sites). In some cases, players will need to enter the bonus code indicated in the casino review site offers. Owners of such sites make a deal with casinos in order to provide their visitors with exclusive bonuses offers like match bonuses, no deposit bonuses, free spins and others. We at also offer a list of exclusive casino bonus offers for our visitors.

What is cashspins?

Cash spins are like free spins (extra spins) in bonus form, but without any wagering requirements. You play with your cash spins and can pick out everything you win right away!

Responsible gambling

Where can i get help if i have gambling problems?

If you or somebody you know have a gaming problem or even if you suspect that you could be in the risk-zone then you should seek help right away. Go to this page for more information.

Is it possible to gamble responsibly?

To gamble responsibly players must know their limits and always play only for fun! If you have doubt that you gamble irresponsibly you should a self-assessment test and learn 7 simple ways to gamble responsibly. See more here!

Where can I go to learn more about the gambling law in New Zealand?

On this page we have compiled everything about the gaming law in New Zealand.

Can i block casino adverts online?

Yes there is a few way of blocking casino sites and adverts online. We explain how you can do that in this article.


What laws and regulations do these online casinos follow?

All online casinos that you find here with us have an approved license from a reliable licensor. Here you can read more about the world’s safest casino licenses online.

How and where can I submit a complaint for a casino?

You must first check which license the casino has and then contact their license issuer. We explain more and show you how to file a complaint with the various license issuers here.

What is KYC?

KYC stands for Know your customer. Safe online casinos are required to get to know their customers by asking them to verify themselves with valid documents. Read more about what it is and what the casino can demand from you in our casino KYC guide.

How old do i have to be to play online casino?

You have to be at least 18 years old. Note that if you want to play casino at country-based casinos in NZ then you need to be at least 20+. More info about this here.

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