It all started with Skycity notifying NZX that they have been informed by the Department of Internal Affairs (DIA) that an application has been made to suspend the casino’s licenses for a period of 10 days.
Now the gambling commission must decide whether to withdraw the license and, if so, for how long.
It all apparently started with a former player who played between August 2017 and February 2021. In the application, it is stated that the Skycity casino did not take responsibility as they should when it comes to keeping track of regular players to ensure that all gambling is responsible gambling.
Skycity themselves choose not to comment on the situation at the moment as it is still under investigation.
What is Responsible Gaming? In Skycity’s case, you have a responsibility as an operator to keep track of how much their customers play, so that those who play too much can get help at the right time. This is precisely what Skycity has failed to do.
As soon as a customer plays more than 5 hours, employees should be regularly notified about this and the player should then be closely checked, but this is precisely what has not happened in this case.
In short, this is about a specific player who must have played for long periods over several years without notifying employees at the casino. That is, Skycity has allowed a player to play as much as he wants, which is considered a violation of responsible gaming. Because of this, Skycity is now at risk of having its license revoked.